Internal server error?

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Amberbound
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Internal server error?

Post by Amberbound »

Not sure if anyone else is having this problem, but I occasionally load a page and it says theres a server error. Am I alone here?
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Emma
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Post by Emma »

Amberbound wrote: 4 years ago Not sure if anyone else is having this problem, but I occasionally load a page and it says theres a server error. Am I alone here?
No.

I've been getting it, too.

Just hit "back", and try again. :)
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Chloe Badelaine
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Post by Chloe Badelaine »

Not at all
From times to times, white page with a nice error500 internal service error. Nothing too serious, solved by a refresh.
I believe now is the time that you tie me up ? But i think that you are going to need much much more rope mon cher...
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Amberbound
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Post by Amberbound »

Emma wrote: 4 years ago
Amberbound wrote: 4 years ago Not sure if anyone else is having this problem, but I occasionally load a page and it says theres a server error. Am I alone here?
No.

I've been getting it, too.

Just hit "back", and try again. :)
Right, I do that too, it just gets old after the 4th or 5th time. Just wanted to make sure I wasn't the only one :D
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Chloe Badelaine
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Post by Chloe Badelaine »

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I believe now is the time that you tie me up ? But i think that you are going to need much much more rope mon cher...
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Post by Xtc »

I'm tagging [mention]chadmc90[/mention] and [mention]Johnsnow[/mention] to see if they can do anything about the matter and the slow running.
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andrewtied

Post by andrewtied »

yeah i was getting this problem too im glad i wasn't the only person experiencing this issue
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Post by Johnsnow »

I haven't noticed it but It sounds like a hosting problem and Chad is the only one with access to that information
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Post by drawscore »

I have found that taking a hammer. beating the crap out of the computer with it, then getting a new (to you) computer, often solves the problem.
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Post by drawscore »

A 12 pound hammer (otherwise known as a BFH) works quite well.
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Post by Xtc »

Called a "Birmngham screwdriver" on this side of gthe Pond.
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Post by chadmc90 »

I did a little reading, and apparratly if any of the server files have the wrong permissions, it could cause internal server errors. I went in and fixed any files that had the incorrect permissions as required by the webhost.

The problem with error 500 is that it can be hard to diagnose. The only other thing that could potentially cause the error is switching the site to https, which some of you have been complaining about not having. I can revert back to http as a default, so this is my proposal: a "safe" website over a website that only loads half the time?

I will continue to look for solutions to this issue, but we may need to make compromises.
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Post by bondagefreak »

About the server errors.
The site used to run perfectly for me up until the https change.
I've tried browsing the forum on four different platforms and with different browsers, but pages don't load 75% of the time and the site is globally MUCH slower. A pain to use for those of us who are active on here.

I'd definitely prefer a website that works vs one that only works 50% of the time.
IMO, the current lags and failures to load would have a major impact on the forum activity and user pool.

[mention]chadmc90[/mention] Thanks for the latest update, btw!
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Post by bondagefreak »

The error code I get seems to point toward SSL certificates and the recent https changes as being the source of the problem.
You do not have the required permissions to view the files attached to this post.
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Post by chadmc90 »

I'm still working on it guys. I know its frustrating, but I can't make things exactly the way you want them.

I still feel like the whole not having ssl issue is not worth the hassle of finding a solution. Are you guys REALLY concerned over some hackers finding out that you have a foot fetish? Just stay on secure WiFi connections and keep anti virus software up to date and you should be okay. Oh, and DON"T store personal information on this site unless your privacy about your interests are not a concern. SSL is meant for websites that transfer sensitive data over the internet so that credit card and other personal information does not become compromised by a man-in-the-middle attack.

I will try to look for more solutions, but at the end of the day, I will likely have to go with [mention]bondagefreak[/mention] on this one and revert back to HTTP without SSL connections.
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Post by Soraka »

Maybe it also has to do something with this error?

Code: Select all

GET https://www.tugstories.com:80/ext/galandas/moods/styles/prosilver/theme/moods.css net::ERR_SSL_PROTOCOL_ERROR
(anonymous) @ viewtopic.php?f=34&p=32182:77
(anonymous) @ viewtopic.php?f=34&p=32182:80
The only difference I see between loading this CSS file and other CSS files that do get loaded correctly is that it loads with the URL https://www.tugstories.com:80/ext/.... (80 is the default port for HTTP!). Other CSS files are loaded with the URL https://www.tugstories.com/styles/...

So changing this line of code:

Code: Select all

<link href="https://www.tugstories.com:80/ext/galandas/moods/styles/prosilver/theme/moods.css" rel="stylesheet">
to this:

Code: Select all

<link href="https://www.tugstories.com/ext/galandas/moods/styles/prosilver/theme/moods.css" rel="stylesheet">
might fix the problem. Just try to load the error URL and the fixed URL. With the first URL it will throw an error, in the second URL it will load. Alos take a look at this answer: https://www.phpbb.com/community/viewtopic.php?t=2411511. Maybe there's a setting in the admin control panel where you can replace the :80 (HTTP) in the domain for :443 (HTTPS)?

EDIT: Also happens to these files when on the main page:

Code: Select all

GET https://www.tugstories.com:80/styles/ne-blackgreen/theme/images/no_avatar.gif net::ERR_SSL_PROTOCOL_ERROR
GET https://www.tugstories.com:80/ext/dmzx/mchat/sounds/add.mp3 net::ERR_SSL_PROTOCOL_ERROR
+ There are a lot of errors in the console when you're typing in a topic. Probably checking if you're mentioning someone... You might also want to take a look at that....
Last edited by Soraka 4 years ago, edited 4 times in total.
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Post by Deleted User 4370 »

Having done web coding, I must agree with bondagefreak. This all began once the switch to HTTPS was made. As long as the site allows people to use it as https to trick their browsers (mine won't let me use it as http), we should be fine.
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Post by Deleted User 4729 »

-deleted-
Last edited by Deleted User 4729 4 years ago, edited 3 times in total.
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Post by Soraka »

AlexUSA2019 wrote: 4 years ago Having done web coding, I must agree with bondagefreak. This all began once the switch to HTTPS was made. As long as the site allows people to use it as https to trick their browsers (mine won't let me use it as http), we should be fine.
I respectfully disagree on this. Maybe we should try the ideas I posted first before completely disabling it again. Not using HTTPS has some disadvantages: It's less secure, your website won't be displayed at the top in search engines and it's the minimum protection you should offer your users. Debugging something like this can be frustrating but it must be possible, the phpBB forum also uses https without issues.
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Post by chadmc90 »

Soraka,

Thanks for the input. I was wandering if the port was a potential problem, as I noticed that SSL ports act out of 443, but some of the troubleshooting threads on the phpbb forum claimed that it didn't help to change. I went into the ACP and change the working port to 443. Now lets play the waiting game and see if everyone's connection improves.
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Post by chadmc90 »

Also, the SSL PROTOCOL ERROR was likely my fault, as I added in the webhost approved method of redirection to https in the .htaccess file last night, which only made things worse apparently. I have since reverted back to the original redirection
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Post by bondagefreak »

[mention]chadmc90[/mention] Things are working much better on my end now. Fingers crossed.
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Post by chadmc90 »

One more thing I need to say: by using SSL connections through http, you WILL experience slightly slower load times, as there is now an extra layer of encryption/decryption happening at the client/server level, so you might as well get used to that with secure connections.
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Post by Soraka »

Yay! This is much better, haven't had any errors/long loading time so far! Took 60 seconds to load a page on my phone before the fix and it always threw an error when I tried to login/post/edit :roll:

EDIT: I had an error 500 when I posted this, so that issue is not fixed yet. You'll have to take a look at the server logs if you want to fix that, could be caused by a lot of things :s
Another thing I noticed is that there are issues with loading profile pictures (Also error 500). This seems to be random. It just loaded the picture for my second post but not for my first post. And it's also not happening every time I load a page so it could also just be my PC being weird :oops:
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Post by DallasNotAustin »

Soraka wrote: 4 years ago Yay! This is much better, haven't had any errors/long loading time so far! Took 60 seconds to load a page on my phone before the fix and it always threw an error when I tried to login/post/edit :roll:

EDIT: I had an error 500 when I posted this, so that issue is not fixed yet. You'll have to take a look at the server logs if you want to fix that, could be caused by a lot of things :s
Another thing I noticed is that there are issues with loading profile pictures (Also error 500). This seems to be random. It just loaded the picture for my second post but not for my first post. And it's also not happening every time I load a page so it could also just be my PC being weird :oops:
I dont think it's just your computer being weird. For a while I had the problem where I couldn't even log in because of the whole error 500 thing. It hasn't happened in a while though
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